We’ve been told that accessibility is a checklist. Meet the criteria. Pass the audit. Ship the product. But real users tell a different story.

In this webinar to celebrate Global Accessibility Awareness Day (GAAD), we explore the uncomfortable truth that a product can be fully compliant and still fail the people it’s meant to support.

Drawing on real user experiences, we’ll expose the hidden friction that standards don’t capture , from cognitive overload to interaction fatigue and loss of confidence.

This isn’t about dismissing accessibility standards. It’s about recognising their limits.

Because if people can technically use your product, but can’t use it easily, safely, or with dignity, is it truly accessible.

Learning outcomes Recognise the limitations of compliance as a measure of accessibility Understand how friction manifests for people with disability and other marginalised groups Explore a more human-centred approach to accessibility grounded in real experience